Bobbi's Botanicals – Returns & Refund Policy

Thank you for shopping with Bobbi's Botanicals. We take great pride in hand-whipping our fresh, natural skincare micro-batches in Devon. Because our products are freshly made, unpreserved, and intended for personal care, please read our return guidelines carefully.

1. Your 14-Day Statutory Right to Cancel

Under the UK Consumer Contracts Regulations, you have a statutory right to change your mind and cancel your order within 14 days from the day your parcel is delivered.

  • Condition of Items: This right applies strictly to items that are completely unopened, unused, and with all original hygiene seals fully intact.
  • Hygiene Exclusion: Due to the personal care nature of unpreserved botanical cosmetics, items that have been opened, sampled, or unsealed cannot be accepted for a return or refund under any circumstances due to public health and hygiene laws.

2. How to Initiate a Return

If your items are completely unopened and you wish to return them, please follow these steps:

  1. Email us: Contact us at info@bobbisbotanicals.co.uk within 14 days of delivery. Please include your name, order number, and the items you wish to return.
  2. Pack securely: Safely package the unopened items to ensure they are not damaged during transit.
  3. Post the item: Mail your return to our business address: 63 Chard Barton, Plymouth, PL5 3SR.

Please note: The customer is responsible for paying return shipping costs. We strongly recommend using a tracked shipping service, as we cannot issue a refund for items lost or damaged in transit.

3. Damaged or Defective Items

We want you to love your products. If your order arrives damaged, leaking, or defective, please contact us immediately at info@bobbisbotanicals.co.uk with your order number and a photograph of the damage. We will happily arrange a replacement or full refund at no extra cost to you.

4. Processing Refunds

Once we receive and inspect your returned, unopened package, we will email you to confirm receipt. If approved, your refund will be processed automatically back to your original payment method within 14 working days.

5. Melted or Softened Items

Because we completely refuse to use synthetic hardeners, chemical stabilizers, or plastic binders, our unrefined plant butters (like Shea, Mango, and Cocoa) are naturally sensitive to temperature transitions.

  • Melted or Softened Products: If your jar has been sitting in a warm delivery vehicle or exposed to hot weather, the natural fat bonds can occasionally soften during transit. This is completely normal and does not mean the product is faulty. Simply place the capped jar flat into your household refrigerator for 15 to 20 minutes. This sub-zero thermal shock instantly snap-freezes the butter molecules back into a firm, luxurious structure without changing any of their active skin benefits.

5. Allergic Reactions & Skin Sensitivity

We explicitly formulate our line using rich, plant-based ingredients and clean botanical extracts. However, natural ingredients can still cause individual sensitivities.

  • We publish a full list of ingredients for every product on our website. We urge you to review these carefully before buying if you have known allergies.
  • We always recommend performing a 24-hour patch test on a small area of skin before full use.
  • If you experience an adverse reaction, please discontinue use immediately and get in touch with us at info@bobbisbotanicals.co.uk.