Bobbi's Botanicals – Privacy Policy

Last Updated: 08-09-2026

At Bobbi's Botanicals, we are committed to maintaining the trust and confidence of our visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK GDPR and the Data Protection Act 2018.

1. The Information We Collect

When you purchase something from our store or interact with our website, we collect the personal information you give us, such as:

Identity Data: Your name and title.

Contact Data: Your delivery address, billing address, email address, and phone number.

Transaction Data: Details about products you have purchased from us.

Technical Data: Your IP address, browser type, and how you use our website (collected automatically via cookies).

Note: We do not store or see your financial or credit card details. All payments are securely processed by our third-party payment providers.

2. How and Why We Use Your Data

We legally process your information for the following reasons:

To Fulfil Your Order: We use your contact and delivery details to pack, ship, and deliver your handmade botanical cosmetics.

Customer Support: To answer your questions, handle returns, or notify you of order updates.

Legal Obligations: To keep proper financial records for UK tax purposes (HMRC).

Marketing (With Consent): If you opt-in to our newsletter, we may send you emails about new batches, formulas, or special offers. You can opt out at any time.

3. Sharing Your Data

We never sell, rent, or trade your personal data. We only share the minimum necessary information with trusted third parties who help us run our business:

Delivery Providers: Such as Royal Mail, so they can deliver your parcel.

Payment Processors: Third parties used via Webador to handle secure payments.

Website Platform: Webador, which hosts our online store.

4. How Long We Keep Your Data

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For tax purposes, UK law requires us to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers.

5. Your Rights Under UK GDPR

You have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or ask us to delete your personal data.

If you wish to exercise any of these rights, or if you have a complaint about how we handle your data, please contact us at info@bobbisbotanicals.co.uk.